THE GENERAL REGULATIONS
1 The Terms and Conditions define the rules and requirements for the provision of the service consisting in organising an event in Zagrywki (The Terms and Conditions) to the Administrator’s Clients.
2 The Administrator of personal data is Gravity Park Sp. z o.o. with its headquarters in Warsaw at ul. Goplańska 35, 02-954 Warsaw tel. 22 123 55 66 registered into The National Court register in The Register of Entrepreneurs under the number 0000514593, entered in The National Official Business Register, REGON under the number 147296989, tax identification number NIP 9512380720, share capital of PLN 5,000 paid up in full (“Administrator”)
3 The Client may be both a natural person who is a consumer within the meaning of the law, as well as a natural person conducting business activity or a legal person.
4 The Terms and Conditions of the Facility define the rules for persons using Zagrywki. The content is available at the URL: https://zagrywki.pl/en/terms-and-conditions/ and on site. All persons using Zagrywki are obliged to comply with it.
5 Personal data is processed in accordance with the Privacy Policy of Zagrywki available at the following URL: https://zagrywki.pl/en/privacy-policy/
6 Force majeure is understood as an event of an accidental or elemental (natural) nature, the occurrence of which is beyond the Administrator’s control, in particular fire, explosion, power failure, earthquake, flood, cloudburst, riots, pandemic, sanitary restrictions imposed by the government, actions of civil or military authorities, war, acts of terrorism (including cyberterrorism), cyberattacks (e.g. DDOS), actions and/or omissions of ICT network operators.
BOOKINGS
7 Event bookings can be made electronically. The Client specifies the date, number of guests, activities,
payment method. The booking summary is included in the event scenario, which is sent to The Client for approval. Making the payment constitutes the Customer’s confirmation of the conditions contained in the event scenario, and acceptance of the Terms and Conditions, and thus confirms the booking of the event by the Administrator.
8 The binding date of the event for the Client and the Administrator (Parties) is the date specified in the invoice/in the scenario of the event. The settlement is based on the selected attractions and the declared number of people. The exception is an increase in the number of people on the day of the event (if space allows)
PAYMENT
9 Payment can be made electronically via online payment service Tpay whose administrator is Krajowy Integrator Płatności S.A. with its headquarters in Poznań, 61-894 Poznań, at 3 Anders’ Square, entered into The Register of Entrepreneurs maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under number 0000412357, with the tax ID number: 7773061579, with a share capital of PLN 5.494.980,00 paid in full, a national payment institution issued by the Polish Financial Supervision Authority and is registered in the Payment Services Register under number IP27/2014 and has the status of a settlement agent in accordance with the Personal Data Protection Act. Tpay is supervised by the Polish Financial Supervision Authority. Alternatively, payment can be made by transfer based on an invoice.
10 The payment link is active for a certain period of time. Failure to make the payment within the validity period of the link or respectively, within the period specified on the invoice, results in cancellation of the booking, unless the Client and the Administrator agree otherwise.
CANCELLATION/ MOVING THE BOOKING
11 The Administrator stipulates that in the event of force majeure, he has the right to propose a change of date, conditions or to cancel the reservation and return the funds within 180 days.
12 The customer cannot cancel the reservation. Based on Article. 38 point 12 of the Act on Consumer Rights of 30 May 2014, the consumer is not entitled to withdraw from a distance contract, as this right is not available to the consumer in relation to contracts for services related to leisure, entertainment or sports events, if the contract indicates a day or a period of provision of the service.
13 The Customer cannot change the date of the confirmed reservation, unless the Parties agree otherwise. OPEN BAR
14 In the event of unavailability of the selected item in the open bar package, the Administrator has the right to provide a replacement.
15 In the last hour of the open bar, alcohol is not handed out in bottles.
16 Regardless of when a group of guests arrives, the open bar is available during the hours specified in the event scenario.
17 The first person who comes to collect the wristbands that entitle to use the open bar, is obliged to distribute them within the group.
18 It is prohibited to give the wristbands to people outside the event. The Administrator has the right not to serve such a person.
19 It is possible to increase the number of people on the day of the event, after the Administrator’s approval. 20 Payment for additional people and attractions is made on site.
COMPLAINTS
21 Complaints should be submitted electronically to the following e-mail address: info@zagrywki.pl.
22 In the submission, please provide a possibly precise description of the irregularity (taking into account, for example, the time and place of occurrence and possible indication of the method of settling the complaint).
23 The complaint shall be considered as soon as possible, not longer than 14 days.
24 The date of lodging a complaint is considered to be the date of receipt of the complaint by the Administrator.
FURTHER PROVISIONS
25 The Client undertakes to cover damage and destruction caused by the Client’s guests during the event in the area of Zagrywki. Possible damages will be estimated by the Administrator on the basis of the damage report. The Client is obliged to cover the costs of rectifying damage and destruction in the amount indicated on the relevant invoice, determined on the basis of the valuation indicated in the above-mentioned report.
26 Any matters not included in these Terms and Conditions are regulated by the relevant Polish laws and/or provisions applicable to the place of residence of the consumer law or the terms of the contract concluded between the Parties.
27 In the event of a change and/or annulment, as a result of a final court decision, of any of the provisions of the Terms and Conditions, the remaining provisions remain unchanged.
28 The Administrator declares their availability to resolve disputes in an amicable manner, including vindication of claims in out-of-court proceedings ADR (Alternative Dispute Resolution). In this case, please submit a complaint via the website: https://ec.europa.eu/consumers/odr/main/index.cfm? event=main.home.show&lng=PL The authorised entity to which the complaint can be directed depends on the consumer’s choice. The register of such entities in Poland, along with contact details and website address, can be found here: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
29 All disputes between the Administrator and a non-consumer Client will be settled by the local court for the headquarters of the Administrator.
