The regulations for organizing children's birthday parties in Zagrywki are valid from June 1, 2025.
These Terms and Conditions define the terms and conditions for using the packages offered as part of the service of organizing a children's birthday party at Zagrywki ("Terms and Conditions") for the Administrator's Clients.
The location of the services provided in accordance with the Terms and Conditions is: "Zagrywki", ul. Wojciecha Bogusławskiego 16, 50-529 Wrocław, Poland.
"Zagrywki" is managed by Absolut sp. z o. o. with its registered office in Wrocław at ul. Ślicznej 7/16 Wrocław, tel. +48 717733331, registered in the National Court Register in the Register of Entrepreneurs, under number 0000794136, REGON: 383921453, NIP: 8992865723, share capital PLN 5,000, fully paid up, email address: impreza@wro.zagrywki.pl, telephone number: +48 717733331 ("Administrator")
The Customer may be either an adult natural person who is a consumer within the meaning of the law, an individual conducting business activity, or a legal entity.
The Customer is obligated to comply with the Terms and Conditions of the Zagrywki venue. The content is available at the URL: https://zagrywki.pl/wroclaw/regulamin/ and on-site. The Client is obligated to familiarize themselves with and agree to abide by the contents of these Regulations, the Cloakroom Regulations, and the venue's regulations for all guests of the birthday party they are organizing ("Participants"). Making a reservation or using the services of "Zagrywek" constitutes a declaration of familiarity with and full acceptance of the aforementioned Regulations. The Client assumes full legal and financial responsibility for any damage caused by them, their representatives, or birthday party participants (including minors). Personal data is processed in accordance with Zagrywki's Privacy Policy, available at the following URL: https://zagrywki.pl/app/uploads/sites/2/2024/03/oferta-urodzinowa-zwro-mp-of-077-24.pdfBOOKINGS
Preliminary reservations can be made in person, electronically at the following email address: impreza@wro.zagrywki.pl, or by phone at +48 570 573 086. When making a preliminary reservation, please: - specify the date; - provide the number of participants; - select one of the packages available at the following URL: https://zagrywki.pl/wroclaw/offer/urodziny-dla-twojego-dziecka/
Each of the birthday packages offered by "Zagrywki" is designed for a group of up to 10 people. If the actual number of participants is less than 10, the package price will not be reduced.
For groups exceeding 10, the birthday party fee is charged for each additional participant.
The exact number of birthday party participants must be notified no later than 4 days before the planned event date. If the number of participants increases, the client pays an additional fee for each additional person, according to the current price list and activity availability. If the number of birthday party participants is not confirmed, the party will be prepared according to the number of people provided during the initial booking.
Each birthday package includes a private host for groups of up to 12 people. For groups of 13 or more, an additional fee of PLN 180 is required for an additional private host. If the number of people requiring an additional host is declared (see point 11), the client will be charged this fee, regardless of the actual number of birthday party participants.
The deposit for the birthday party is PLN 200. This deposit is non-refundable and is included in the price after the service is completed. Children's birthday parties at Zagrywki are organized: (a) on Saturdays and Sundays until 6:00 PM, within a specified timeframe, according to the selected package; (b) for participants aged 6-17. Organizing a party for younger children requires prior consent from the Administrator and may involve additional fees.
Reservations are considered confirmed after the birthday party organization rules have been agreed upon and the Client has paid the deposit. Failure to send confirmation of the deposit or on-site payment within 3 business days of the initial reservation date will result in the reservation being canceled, unless otherwise agreed.
The final settlement of the birthday party takes place on the day of the event, after all guests have arrived. The birthday party is settled based on the reservation form and any additional services and benefits ordered during the birthday party.
The Client pays the total amount, minus the deposit, in cash or by card at the "Zagrywki" reception desk. During the birthday party, the "Zagrywki" premises remain available to individual customers.
PAYMENT
Payment can be made to bank account number: 58 1090 2590 0000 0001 6215 8800 (Santander Bank) or directly at "Zagrywki" (Playing Games).
CANCELLATION/TRANSFER OF RESERVATIONS
The absence of a Client, Participant, or Participants on the event date does not constitute a cancellation or change of date. In such a situation, the Client is not entitled to a refund.
The Client does not have the right to withdraw from the contract. A Client who is a consumer does not have the right to withdraw from a distance contract under Article 38, Section 1, Item 12 of the Consumer Rights Act of 30 May 2014, as this right does not apply to contracts for services related to leisure, entertainment, or sporting events, if the contract specifies the date or period of service provision.
The Client cannot cancel the booking. If the Client is informed that a certain number of Participants will not show up or that a reason has occurred that prevents the group from arriving, please contact the Administrator. However, providing such information is not binding on the Administrator.
The Client has the right to change the event date free of charge, provided this is done at least 7 days before the event date.
If the Client wishes to change the event date sooner than the one indicated in the point above, the Client is obligated to cover the costs of the booked activities in the selected package according to the current price list as of the new booking date. The Client is also obligated to pay again for the ordered cakes and tortes and collect them on their own at the agreed date, but no later than the date of the originally scheduled event. Products must be collected from Zagrywki.
LIABILITY
The birthday party may last until 6:00 PM. According to the Site Rules, only adults are allowed on the "Zagrywki" premises after 6:00 PM. Therefore, the Client is obligated to ensure that Participants leave the premises by this time.
The Client or their designated guardians are obligated to provide constant care, observation, and supervision of the Party Participants throughout their stay on the Zagrywki premises, familiarize the Group with the regulations in force on the Zagrywki premises, and ensure their compliance.
The Event Coordinator (Host) serves as an activity facilitator and does not provide childcare. Event Coordinators and Zagrywki employees do not escort Participants to the restroom.
If a child/Participant needs to use the restroom during the event, their guardians are obligated to pick up and escort the child to the restroom. The Administrator ensures the safety of equipment and supplies only if they are used for their intended purpose and in accordance with the Event Coordinator's recommendations. The Administrator does not ensure the safety of Participants who move around the Zagrywki area in a manner inconsistent with the regulations in force at Zagrywki, the recommendations of the staff or the event coordinator, or if they engage in any interference or activities that exceed the event coordinator's permission. The Administrator is solely responsible for their own actions or omissions.
The Administrator and the event coordinator are not responsible for: (a) the behavior of Participants; (b) for Participants leaving the activity without permission or leaving; (c) for any personal injury or property damage caused by Participants, including safety issues within the Zagrywki area.
Responsibility for children rests solely with the Participants' guardians or the Client.
The Event Coordinator may ask selected Participants to leave the activity if the behavior of the aforementioned individuals poses a danger to other participants or other Zagrywki customers, or if their behavior results in a violation of any Zagrywki regulations. In the event of such a Participant being asked to leave the activity, the guardian or Client is obligated to escort the Participant from the Zagrywki premises, and no refund will be given.
For hygiene reasons, refreshments prepared for Participants must be consumed only in the designated area. It is prohibited to remove food and beverages from the designated area during or after the birthday party.
The Parent, Guardian, or Client assumes full responsibility and control for the consumption by birthday party participants of products included in the "Zagrywki" birthday party offer if the Birthday Party Participant suffers from food or other allergies.
The Client agrees to cover any damage or destruction caused by the Birthday Party Participants during the event on the Zagrywki premises. Any damage will be assessed by the Administrator based on a damage report. The Client is obligated to cover the costs of repairing the damage or destruction in the amount indicated on the relevant invoice, determined based on the valuation provided in the above-mentioned report. “Zagrywki” is not responsible for any items left by Participants on the premises of “Zagrywki”, including in the cloakroom and outside the cloakroom,
ADDITIONAL ORDERS
The event organizer can order snacks, cakes, tortes, and drinks available from Zagrywki's current offerings. Orders can be placed and modified no later than 3 days before the event. Payment for ordered snacks, cakes, tortes, and drinks will be processed after the order details have been finalized – no later than 3 days before the event.
Consumption of food and drinks purchased outside of Zagrywki is prohibited on the premises, except for bringing your own cake. In such case, the Client is required to pay a cake fee of PLN 50 (for 10 or more participants, an additional fee of PLN 5 per person applies). Additionally, the Client is required to sign a cake declaration, accepting full responsibility for the safety of the transport and consumption of the food, including any claims arising from this.
COMPLAINTS
Please submit complaints electronically to the following email address: impreza@wro.zagrywki.pl.
Please provide a detailed description of the irregularity (including, for example, the time and place of occurrence and any proposed resolution).
Complaints will be reviewed as soon as possible, no later than 14 days.
The date of receipt of the complaint by the Administrator is considered the date of filing a complaint.
FURTHER PROVISIONS
In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law and/or the provisions of consumer law applicable in the place of residence or the terms of the agreement concluded between the Parties shall apply. In the event of a change and/or invalidation of any provision of these Terms and Conditions by a final court decision, the remaining provisions shall remain in effect.
The service agreement is concluded for the duration of its implementation.
The Administrator reserves the right to propose a change of date or terms, or to cancel the reservation and refund the funds within 180 days. Force majeure is defined as an accidental or natural event beyond the Administrator's control, including, but not limited to, fire, explosion, power failure, earthquake, flood, cloudburst, riot, pandemic, government-imposed sanitary restrictions, actions of civil or military authorities, war, acts of terrorism (including cyberterrorism), cyberattacks (e.g., DDOS), and acts and/or omissions of ICT network operators. Any disputes between the Administrator and a Customer who is not a consumer will be resolved by a court with jurisdiction over the Administrator's registered office.
